Contact information
Contact Us
Got a question, a problem with your order, or just want to tell us your favorite meme? We're here for it.
Email: thecandyhelix@gmail.com
We aim to respond within [24-48 hours] on business days.
Before you email us, here's what helps us help you faster:
- Order issues (damaged/incorrect item): Include your order number + a photo of the item
- Address changes or cancellations: Reach out ASAP, we can't guarantee changes once an order is in motion, but we'll always try
- General questions: Sizing, restocks, collabs, send it our way
Response Time: Please allow 24-48 hours for us to respond. We're a small team so we appreciate your patience (and we promise it's a real human replying, not a bot).