Refund policy
Refund & Replacement Policy
Returns
All sales are final. We do not accept returns or offer refunds for reasons such as sizing, change of mind, or preference.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, we've got you covered. Email us at thecandyhelix@gmail.com within 7 days of delivery with:
- Your order number
- A photo of the item received (and damage, if applicable)
We will send you a free replacement at no additional cost. No return of the original item is required unless otherwise requested.
Order Cancellations & Address Change Requests
We do not guarantee order cancellations or changes once placed. If you need to cancel or change your order details, email thecandyhelix@gmail.com right away and we'll do our best to accommodate you however, we can't promise it'll be possible depending on how far along your order is.